TBL Fire Protection Ltd - Website Privacy Policy

Introduction

This Website Privacy Policy sets out how TBL Fire Protection Ltd (hereinafter “TBL Fire Protection Ltd” or “we”, “us”) uses and protects any information that you (the “user”) give when you use this website.

It is our aim that all persons whose Personal Data is processed by TBL Fire Protection Ltd shall at all times be confident that their privacy is respected and that due care is taken.

TBL Fire Protection Ltd will comply with all relevant data protection legal requirements, as well as complying with this Website Privacy Policy.

The information provided within this policy is outlined below:

Personal Data We Collect
How We Use Personal Data We Collect
Security of Your Personal Data
Retention of Personal Data
How we Share Personal Data We Collect
Cookies and Similar Technologies
Your Data Protection Rights
Changes to Our Privacy Policy

1. Personal Data We Collect

Visiting our Website: You are free to explore the Website without providing any Personal Information about yourself.

Personal Information you provide to us: Personal Information that you provide to us when you complete the ‘’Contact us’’ form on the Website; including but not limited to, your full name, email address, phone number. We may also require information on your education and work experience in connection with a Careers enquiry.

Survey Data: we may also ask you to complete surveys that we use for research and improvement purposes. In such circumstances we shall collect the Data provided in the completed survey.

Navigational Data: Data about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed; such Data can directly or indirectly identify an individual.

Log Files: When you use our services or view content provided by us, we automatically collect Data about your computer hardware and software. This Data can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.

2. How We Use Personal Data We Collect

We use the Personal Data we collect from the website in compliance with Data Protection legal requirements and this Website Privacy Policy.

We will never sell your Personal Data to any third party.

Use of Personal Data

In addition to the uses identified elsewhere in this Website Privacy Policy, we may use your Personal Data to:

improve your browsing experience and operate the website;
promote use of our services to you and share promotional and Data content with you in accordance with your communication preferences;
send Data to you regarding changes to our Customer Terms and Conditions, Privacy Policy, or other legal agreements;
meet legal requirements.

Customer Testimonials and Comments

We post customer testimonials and comments on our Website which may contain Personal Data. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

3. Security of Your Personal Data

No data transmission over the Internet or the Website can be guaranteed to be 100% secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your Personal Data in accordance with data protection legal requirements.

All Personal Data you provide to us is stored on our secure devices and IT Provider’s secure servers; access and and use of this Data is subject to strict and extensive security technologies, policies and standards.

Our Website may include Social Media Features, such as Widgets. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any Data which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the website in question.

4. Retention of Personal Data

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so; for example, as long as is required in order to contact you about the services provided or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements.

The specifics of our retention schedules for different types of Data is outlined within our internal procedures and strictly adhered to. At the end of the specified retention time(s), we and our IT Provider will either delete or irreversibly anonymise your Data or, if this is not possible, then we will securely store your Data and isolate it from any further use until deletion is possible.

Information is retained in accordance with the Company’s use of Google Analytics, refer to Google Analytics Terms of Service for further information – Global Terms of Service – Google Analytics.

Service Providers

We may be required to share your Personal Data with our service providers who perform services on our behalf. In all cases where we share your Data with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all Data gathered by TBL Fire Protection on the Websites. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.

Compelled Disclosure

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

6. Cookies and Similar Technologies

TBL Fire Protection Ltd use Cookies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic Data about our user base as a whole.

What are Cookies?

Cookies are small text files which are downloaded to your personal computer, mobile, or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other Data.

Cookies provide a convenience feature to save you time or tell the Web server that you have returned to a specific page. For example, if you wish to fill out a form on our Websites a cookie helps us to recall your specific Data on subsequent visits. When you return to the same Website, the Data you previously provided can be retrieved, so you can easily complete forms without entering all of your data.

Cookies set by the website owner (in this case, TBL Fire Protection Ltd) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website.

What types of cookies do we use and how do we use them?

This website uses Google Analytics cookies to provide us with statistical Data about visitors to our website such as length of visit, number of visitors and which pages were viewed. We do not store this personal Data, therefore this Data cannot be used to identify who you are.

We use Google Analytics to make sure our website is meeting our users’ needs and to help prioritise improvements.

The specific types of first and third-party cookies served through our Website and the purposes they perform. These cookies include:

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website; without these cookies, certain functionality may become unavailable.
Analytics and customisation cookies: These cookies collect Data that is used either in aggregate form to help us understand how our Website being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Website through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided when you visit our website.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more Data.

Essential website cookies: Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

7. Your Data Protection Rights

You have the following data protection rights:

Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal Data conducted in reliance on lawful processing grounds other than consent.

To exercise any of these rights, please contact us by email at info@tblfireprotection.com or by post to TBL Fire Protection, Unit 5 Mouldings Green, Kenilworth Road, Coventry, CV7 7LJ; ensure communication states it is a ‘’Personal Data -Subject Access Request’’. We will respond to your request to access, change, correct, or delete your Data within one month of receipt of the request and notify you of the action we have taken.

Please be aware that certain exceptions apply to the exercise of these rights and so you will not be able to exercise them in all situations.

8. Changes to Our Privacy Policy

We may change the content of our Website and how we use Personal Data, and consequently the present Website Privacy Policy may change from time to time in the future. If we change this Website Privacy Policy, we will update the date it was last changed below. If these changes are critical, we will indicate this clearly on our Website and where appropriate will send an email notification.

This Website Privacy Policy was last updated in July 2024.

Get in Touch with Us

If you have any concerns or questions about this Website Privacy Policy or our internal policies and procedures regarding Data Protection, please get in touch. Write to or email us using the below contact details:

Data Protection Request
TBL Fire Protection Ltd,
Unit 5 Mouldings Green,
Kenilworth Road,
Coventry.
CV7 7LJ

Email – info@tblfireprotection.com

We will be happy to help and discuss your concerns, however If you are not satisfied with the outcome or have concerns regarding how we handle and use your personal data, you can also make a complaint to the Data Commissioner’s office:

Data Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire.
SK9 5AF

Helpline number: 0303 123 1113

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